General Terms and Conditions

cliftoncolour.co.uk is the website developed by Clifton Colour . By entering the Site you are deemed to have accepted these terms and conditions outlined below. The Site is aimed at users aged 18 years and over.

1. Definitions

1.1. “We”, “our” and “us” means Clifton Colour . “You” and “your” describes any business with which you are associated with Clifton Colour .

1.2. “Site” and “website” refer to cliftoncolour.co.uk

1.3. “Services” describes all products and services, not to include authorised agents, offered on our websites.

1.4. Please read these terms and conditions before authorising any payment for services offered by us. By consenting to our terms and conditions means you have agree to be legally bound by them each time you use our services .We reserve the right to modify and amend our site and the terms and conditions when necessary.

1.5. We do not make a full investigation of our clients’ circumstances. Accordingly we will not be liable for any loss or damage, financial or otherwise, which could have been avoided if you took qualified legal or other advice and which was not foreseeable to both parties when you made your order or were not caused by any breach by us.

2. Your Obligations

2.1. We require payment in advance or on collection of any goods or services and the cost of services ordered will be confirmed at the time of payment.

2.2. We only provide services on the basis that you have given us full and proper instructions and the authority to lawfully carry out those instructions.

2.3. You undertake to ensure the accuracy and completeness of the information you provide us and accept all liability for the rejection of any documents or services due to inaccuracies or incompleteness on your behalf.

2.4. Once we have accepted a request for services you may contact us via our site or at the postal address displayed on our site or by telephone at the number provided on our website to ask that your request be withdrawn. If you have paid for the service requested, and given the nature of the services we provide, it will be entirely at our discretion whether or not you are entitled to a refund for those services. In the exercise of such discretion we will consider the extent to which we have commenced work on the provision of that service.

2.5. You have sole responsibility in all respects for all use of, and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website.

2.6. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited or restricted to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. Should you choose to obtain or buy Products through our website then we may collect any information about your buying behaviour or pattern in respect to this as we see fit, and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you.

2.7. You are solely responsible for ensuring that you have the appropriate rights and licenses for all images, pictures and prints supplied to us by you.

3. Our Obligations

3.1. We will exercise reasonable care in compiling our site, use reasonable efforts to make our site available to you at all times; and take the steps to endeavour to secure any personal data or credit card information you give us.

3.2. We will try to ensure that our prices displayed on our website are accurate. We reserve the right to alter these prices on our website. If we need to do so, we will inform you if a products correct price is higher than that stated in your order. If this is the case you may cancel the order and decide whether or not to order the product at the correct price.

3.3. While we will use reasonable endeavours to meet the time estimates given on our site, these do remain estimates and are not guaranteed.

3.4. We are not obliged to accept any request from you or your representatives, or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of any service without liability.

3.5. In relation to the purchase of products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, if not foreseeable to both parties.

3.6. We may directly or through an intermediary ask another contractor to carry out some or all of any work which you instruct us to carry out for you. Steps will be taken to select the suitability of our agents, although we have no control over their activities and therefore accept no responsibility for the services provided to you by that agent.

3.7. Certain links, including hypertext links, in our site may take you outside our site on to sites operated by other people. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We take no responsibility for and give no warranties, guarantees or representations in respect of these linked sites. We are not responsible for the content of any website outside our site.

3.8. We reserve the right at any time and without notice to alter any aspect of our sites including the services offered by us.

3.9. Reserve the right in our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide the service to any user that is in breach of the terms and conditions.

3.10. We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability at any time.

3.11. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device. We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, breakdown of systems or network access, fire, explosion or accident.

3.12. We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, but not limited to, breakdown of systems or network access, fire, explosion or accident.

3.13. We cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. You are responsible for ensuring your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website.

3.14. While we do our best to ensure that all materials and information published on our website are accurate, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on our site. The information contained in our site may contain technical inaccuracies or typographical errors and is intended to be a general indication of our services only. Any implied terms including those as to quality, fitness for purpose, compliance with description or sample are excluded unless you deal as a consumer. If you do deal as a consumer these terms do not affect your rights.

3.15. All intellectual property rights (including copyrights, patents, trademarks) where registered or not shall remain our property. This also includes the design, text, graphics and other material on our site and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely in connection with the acquisition of goods or services through our site. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without our prior written permission is strictly prohibited.

3.16. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with all legal and regulatory requirements and does not contain any material which is objectionable, including, without limit, information which is defamatory, obscene, threatening or untrue. We do not take any responsibility for any such material or any error in inaccuracy in advertising material.

4. Jurisdiction

4.1. Our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.

COOKIE POLICY – What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

For the purposes of tracking website activity in relation to future optimisations and improvements to the user journey we monitor anonymous data through the Google Analytics tool. The information we gather is – device information, access information, visit duration and location.

Who we share your data with

By default we do not share your data with any other 3rd parties unless in conjunction with a purchase to facilitate delivery.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Should you wish to get in touch to make a data request please email mail@cliftoncolour.co.uk or alternatively write to us at

Clifton Colour
Clifton Down Shopping Centre
Whiteladies Road
Clifton
Bristol
BS8 2NN

Additional information

How we protect your data

We ensure 100% of all traffic through cliftoncolour.co.uk is encrypted by an SSL certificate to the latest standards. We also apply a firewall to prevent against brute force attacks.

What data breach procedures we have in place

Should there be a breach of any unique personal data we will ensure to notify you within 72 hours and ensure the root cause is identified and resolved quickly. Although we have not ever experienced this we have measures in place to ensure your data is maintained to a strong standard.

What third parties we receive data from

Aside from the default WordPress features available we do not receive any data from an intended third party.

What automated decision making and/or profiling we do with user data

By default we do not create decisions or profiles of any customers and do not target our site users in anyway.